SiwinnTag

Privacy Policy

Last Updated: May 7, 2026

1. Introduction

SIWINN TECHNOLOGY CO., LTD. (“SiwinnTag”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://siwinntag.com or contact us through our inquiry forms or email.

2. Who We Are

  • Company name: SIWINN TECHNOLOGY CO., LTD.
  • Brand: SiwinnTag
  • Business: Industrial-grade metal QR identification tags and digital asset management solutions
  • Contact email: info@siwinntag.com
  • Website: https://siwinntag.com

3. Information We Collect

3.1 Information you provide directly

  • Contact details: name, email address, company name, country, phone number (optional)
  • Inquiry content: product specifications, quantities, project requirements, and any other details you submit through our forms or emails
  • Communication records: emails, messages, and any correspondence you send us

3.2 Information collected automatically

  • Technical data: IP address, browser type, device type, operating system, referring URL, pages visited, and timestamps
  • Cookies: small data files stored on your device. We use essential cookies required for basic website functionality, and may use analytics cookies (such as Google Analytics) to understand site usage in anonymized form when applicable.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide product quotations
  • To process and fulfill orders for SiwinnTag products and services
  • To communicate about your projects, samples, and shipping
  • To improve our website, products, and customer service
  • To comply with legal obligations (tax, customs, export control)
  • To protect against fraud and unauthorized access

We do not sell your personal information to third parties.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

  • Consent: when you submit an inquiry form or subscribe to communications
  • Performance of a contract: to fulfill orders or provide quotations
  • Legitimate interest: to operate and improve our business
  • Legal obligation: to comply with tax, customs, and trade regulations

6. Third-Party Service Providers

We may share your information with the following categories of service providers, who are bound by confidentiality obligations and may access your data only as necessary to perform their services:

  • Web hosting and infrastructure providers (to operate our website)
  • Email service providers (to deliver and receive transactional emails)
  • Customer relationship management (CRM) tools (to organize and follow up on inquiries)
  • Web analytics services (such as Google Analytics, to understand site usage in aggregated and anonymized form, when applicable)
  • Logistics and shipping carriers (to deliver physical products)
  • Payment processors (when applicable, to process orders)

We do not share your data for marketing purposes outside of SiwinnTag.

7. International Data Transfers

As a global manufacturer serving customers worldwide, your personal data may be transferred to and processed in countries outside your country of residence, including jurisdictions that may have different data protection laws. We take appropriate safeguards (such as standard contractual clauses and confidentiality agreements) to ensure your data receives adequate protection.

8. Data Retention

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy:

  • Active inquiries and customers: for the duration of our business relationship plus 24 months
  • Tax and customs records: for the period required by applicable law (typically 5–10 years)
  • Marketing communications: until you unsubscribe or request deletion

After the retention period, your data is securely deleted or anonymized.

9. Your Rights

9.1 Under GDPR (EU/EEA residents)

  • Access: request a copy of your personal data
  • Rectification: correct inaccurate data
  • Erasure (“right to be forgotten”): request deletion of your data
  • Restriction: limit how we process your data
  • Portability: receive your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interest
  • Withdraw consent: at any time, without affecting prior lawful processing
  • Lodge a complaint: with your local data protection authority

9.2 Under CCPA (California residents)

  • Right to know: what personal data we collect, use, and disclose
  • Right to delete: request deletion of your personal data
  • Right to opt-out: of the sale of personal data (we do not sell data)
  • Right to non-discrimination: for exercising your privacy rights

To exercise any of these rights, contact us at info@siwinntag.com. We will respond within 30 days.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include HTTPS encryption for all website traffic, restricted access to personal data on a need-to-know basis, and regular review of security practices.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to notifying you and the relevant authorities of any data breach as required by law.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at info@siwinntag.com and we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top will indicate when changes were made. For material changes, we will notify you by email (if we have your address) or by prominent notice on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

SIWINN TECHNOLOGY CO., LTD.
Brand: SiwinnTag
Email: info@siwinntag.com
Website: https://siwinntag.com

We are committed to addressing your inquiries promptly and transparently.

This Privacy Policy is provided in English. In case of any conflict with translated versions, the English version shall prevail.